NETWORK PORTFOLIO
Technology Functions
Network
SASE – Network Optimization and Security
SD-WAN
- Auto-Failover
- Bonding
- Intelligent Routing
- VNF (Virtual Network)
- Firewall
- Application Aware
CONNECTIVITY
- Broadband/Coax
- Dedicated Fiber
- WISP/Microwave
- 4G/5G Internet
- Satellite Internet
- Aggregation
MANAGED WIFI
- Internal Network
- Guest Network
SECURITY
- Firewall (Premise/Web based)
- Endpoint Security
- Network Security Awareness
NETWORK MANAGEMENT
- Circuit Monitoring
- Trouble Ticket Creation
UCaaS
UCaaS (Unified Communications as a Service)
BASIC UC SEAT
- Voice
- Text/SMS
- Video Conferencing
- Web Conferencing
- Collaboration (Slack, Glip, Microsoft Teams, Zoom, etc.)
ADD ONS
- CRM Integration
- Accounting Integration
- CCaaS (Contact Center as a Service) Integration
- IVR (Interactive Voice Response
- Call Recording
- AI/Sentiment
PREMISES SYSTEMS
- PaaS (Premise as a Service)
- SIP Trunking (Session Internet Protocol)
- VoIP (Voice over IP)
Contact Center
CONTACT CENTER
CORE PRODUCTS
- ACD (Automatic Call Distribution)
- APIs (Application Programming Interfaces)
- SDKs (Software Development Kits)
- Call and Screen Recording
- CRM Integration (Customer Record Management)
- ERP Integration (Enterprise Resource Planning)
- Dialers
- Preview
- Power
- Predictive
- Inbound/Outbound/Blended
- IVR (Interactive Voice Response
- Omnichannel & Digital Engagement
- Voice, Email, Chat, Mobile Social, SMS/Text, Video
- Reporting, Analytics &BI
- Self-Service
- UC Integrations
ARTIFICIAL INTELIGENCE
- Conversational AI & Chatbots
- Real-Time Assist Coaching
- Virtual Assistants
BUSINESS PROCESS OUTSOURCING
COMPLIANCE CONSULTING AND IMPLEMENTATION
CRM INTEGRATORS AND LICENSING
EMPLOYEE ENGAGEMENT
- Gamification
- Workforce Management
- Workforce Optimization
KNOWLEDGE MANAGEMENT, QUALITY MANAGEMENT & ASSURANCE
- Agent Coaching & Performance
- Compliance and Monitoring
RPA (ROBOTIC PROCESS AUTOMATION)
Security
SECURITY
IDENTIFY
- Virtual CISO (Chief Information Security Officer)
- Cyber Consulting
- Vulnerability Assessment
- Penetration Testing
- Compliance
- Phishing Simulation
- Security Awareness Training
PROTECT
- Managed Firewall
- Web Security
- Endpoint Protection
- Managed Cloud Firewall
- Data Protection
- Zero-Trust Framework
- Remote User VPN (Virtual Private Network)
- Patch Management
DETECT
- Log Management (SIEM) – Service Implementation & Event Management
- AI Machine Learning
- Intrusion Detection
- Intrusion Prevention
- SOC as a Service (Security Operations Center)
RESPOND
- Incidence Response Management
- Containment/Eradication/Restore
Cloud
CLOUD
CLOUD CONNECTIVITY
- Data Fabrics
- Public Cloud Connections
- AWS Direct Connects (Amazon Web Services)
- AZURE Express Routes
- Oracle FastConnects
- CDN (Content Delivery Network)
INFRASTRUCTURE: Data Center and Cloud
- Public Cloud
- AWS
- AXURE
- GCP
- Oracle Fusion
- SAP HANA
- Private Cloud
- Hybrid & Multi Cloud
- IaaS (Infrastructure as a Service)
- PaaS (Platform as a Service)
- Bare Metal
- DRaaS (Disaster Recovery as a Service)
- BUaaS (Backup as a Service)
- Data Center Colocation
STORAGE
- Cloud Based Storage
- Object
- File
- Block
LICENSE AND APPLICATION
- Software License Management
- ERP Management
- Software License Optimization
- Software License
MANAGED AND PROFESSIONAL SERVICES
- HaaS (Helpdesk as a Service)
- ITO (IT Outsourcing)
- Cloud Migration
- Application Management (ERP, CRM, etc.)
IoT
IoT
SENSORS
- Temperature
- Pressure
- Soil Moisture Control
- Video Monitoring
REPORTING
- Geo-Fence
- Detailed Use
- Velocity/Acceleration
Vertical Specific IoT
- Smart City
- Agriculture
- Manufacturing
- Logistics
- Lodging
- Hospitality
- Physical Security
Mobility
MOBILITY
- Handsets
- Tablets
- Gateways
WIRELESS NETWORK
- Detailed Reporting
- Device Usage Management
- Application Filtering
- In-Building Signal Optimization
- Satellite
- Fixed Wireless
- Private 4G/5G
- POTs Replacement over Cellular
MANAGED MOBILITY
- Carrier Sourcing
- Staging/Kitting
- Helpdesk
- Break/Fix
- Plan Optimization
- Device Management
- Risk Management
Professional Services
TEM – Technology Expense Management
ANSWERING SERVICES
- Ruby Receptionist
EXPENSE MANAGEMENT
- Wireless
- Mobility
- Telecommunications
- Technology
MARKETING SERVICES
- Drip Campaigns
- Website Design
- Content Management
PHYSICAL SECURITY SERVICES
- Video Surveillance
- Access Cards
- Biometrics