NETWORK PORTFOLIO

Technology Functions

Network

SASE – Network Optimization and Security

SD-WAN

  • Auto-Failover
  • Bonding
  • Intelligent Routing
  • VNF (Virtual Network)
  • Firewall
  • Application Aware

CONNECTIVITY

  • Broadband/Coax
  • Dedicated Fiber
  • WISP/Microwave
  • 4G/5G Internet
  • Satellite Internet
  • Aggregation

MANAGED WIFI

  • Internal Network
  • Guest Network

SECURITY

  • Firewall (Premise/Web based)
  • Endpoint Security
  • Network Security Awareness

NETWORK MANAGEMENT

  • Circuit Monitoring
  • Trouble Ticket Creation
UCaaS

UCaaS (Unified Communications as a Service)

BASIC UC SEAT

  • Voice
  • Text/SMS
  • Video Conferencing
  • Web Conferencing
  • Collaboration (Slack, Glip, Microsoft Teams, Zoom, etc.)

ADD ONS

  • CRM Integration
  • Accounting Integration
  • CCaaS (Contact Center as a Service) Integration
  • IVR (Interactive Voice Response
  • Call Recording
  • AI/Sentiment

PREMISES SYSTEMS

  • PaaS (Premise as a Service)
  • SIP Trunking (Session Internet Protocol)
  • VoIP (Voice over IP)
Contact Center

CONTACT CENTER

CORE PRODUCTS

  • ACD (Automatic Call Distribution)
  • APIs (Application Programming Interfaces)
  • SDKs (Software Development Kits)
  • Call and Screen Recording
  • CRM Integration (Customer Record Management)
  • ERP Integration (Enterprise Resource Planning)
  • Dialers
    • Preview
    • Power
    • Predictive
  • Inbound/Outbound/Blended
  • IVR (Interactive Voice Response
  • Omnichannel & Digital Engagement
    • Voice, Email, Chat, Mobile Social, SMS/Text, Video
  • Reporting, Analytics &BI
  • Self-Service
  • UC Integrations

ARTIFICIAL INTELIGENCE

  • Conversational AI & Chatbots
  • Real-Time Assist Coaching
  • Virtual Assistants

BUSINESS PROCESS OUTSOURCING

COMPLIANCE CONSULTING AND IMPLEMENTATION

CRM INTEGRATORS AND LICENSING

EMPLOYEE ENGAGEMENT

  • Gamification
  • Workforce Management
  • Workforce Optimization

KNOWLEDGE MANAGEMENT, QUALITY MANAGEMENT & ASSURANCE

  • Agent Coaching & Performance
  • Compliance and Monitoring

RPA (ROBOTIC PROCESS AUTOMATION)

Security

SECURITY

IDENTIFY

  • Virtual CISO (Chief Information Security Officer)
  • Cyber Consulting
  • Vulnerability Assessment
  • Penetration Testing
  • Compliance
  • Phishing Simulation
  • Security Awareness Training

PROTECT

  • Managed Firewall
  • Web Security
  • Endpoint Protection
  • Managed Cloud Firewall
  • Data Protection
  • Zero-Trust Framework
  • Remote User VPN (Virtual Private Network)
  • Patch Management

DETECT

  • Log Management (SIEM) – Service Implementation & Event Management
  • AI Machine Learning
  • Intrusion Detection
  • Intrusion Prevention
  • SOC as a Service (Security Operations Center)

RESPOND

  • Incidence Response Management
  • Containment/Eradication/Restore
Cloud

CLOUD

CLOUD CONNECTIVITY

  • Data Fabrics
    • Public Cloud Connections
    • AWS Direct Connects (Amazon Web Services)
    • AZURE Express Routes
    • Oracle FastConnects
    • CDN (Content Delivery Network)

INFRASTRUCTURE: Data Center and Cloud

  • Public Cloud
    • AWS
    • AZURE
    • GCP
    • Oracle Fusion
    • SAP HANA
  • Private Cloud
  • Hybrid & Multi Cloud
  • IaaS (Infrastructure as a Service)
  • PaaS (Platform as a Service)
  • Bare Metal
  • DRaaS (Disaster Recovery as a Service)
  • BUaaS (Backup as a Service)
  • Data Center Colocation

STORAGE

  • Cloud Based Storage
    • Object
    • File
    • Block

LICENSE AND APPLICATION

  • Software License Management
  • ERP Management
  • Software License Optimization
  • Software License

MANAGED AND PROFESSIONAL SERVICES

  • HaaS (Helpdesk as a Service)
  • ITO (IT Outsourcing)
  • Cloud Migration
  • Application Management (ERP, CRM, etc.)
IoT

IoT

SENSORS

  • Temperature
  • Pressure
  • Soil Moisture Control
  • Video Monitoring

REPORTING

  • Geo-Fence
  • Detailed Use
  • Velocity/Acceleration

Vertical Specific IoT

  • Smart City
  • Agriculture
  • Manufacturing
  • Logistics
  • Lodging
  • Hospitality
  • Physical Security
Mobility

MOBILITY

  • Handsets
  • Tablets
  • Gateways

WIRELESS NETWORK

  • Detailed Reporting
  • Device Usage Management
  • Application Filtering
  • In-Building Signal Optimization
  • Satellite
  • Fixed Wireless
  • Private 4G/5G
  • POTs Replacement over Cellular

MANAGED MOBILITY

  • Carrier Sourcing
  • Staging/Kitting
  • Helpdesk
  • Break/Fix
  • Plan Optimization
  • Device Management
  • Risk Management
Professional Services

TEM – Technology Expense Management

ANSWERING SERVICES

  • Ruby Receptionist

EXPENSE MANAGEMENT

  • Wireless
  • Mobility
  • Telecommunications
  • Technology

MARKETING SERVICES

  • Drip Campaigns
  • Website Design
  • Content Management

PHYSICAL SECURITY SERVICES

  • Video Surveillance
  • Access Cards
  • Biometrics

PROVIDER PORTFOLIO